Transit Staff Report – August 2023

SAM’s Corner – VIP Highlight

SAM contracts with MV Transportation to provide the City with a professional driving staff. They are the engine that makes our service top notch!! SAM would like to take a moment to recognize one of those exceptional employees. Alan McGuire-Nash is one of the outstanding employees that make up the team. Alan has been with SAM since 2015. He started out driving Mt. Hood Express but moved to the SAM-Gresham and SAM-Estacada routes. He quickly showed an ability to lead, strategize and troubleshoot so he was soon promoted to the dispatch office. Throughout several changes to the organization, SAM has been able to rely on Alan’s leadership. Alan was recently promoted to Operations Manager. In this role Alan creates the weekly schedules for drivers, handles customer service, covers driver shifts as needed and provides overall support to the staff. He is the go-to-guy to analyze best practices. When Alan is not working, he is helping his husband Dennis with their nursery or playing with his dog Myrtle. If you see Alan out and about give him a warm hello and thank him for all he contributes to making everything flow smoothly!

Ridership Stats

SAM’s overall ridership rose 16.9% in August, compared with August of 2022. SAM-Gresham provided 6,096 rides, an increase of 11.65% compared to last year. Estacada had an increase of 7.21% with 476 rides. The Shopper Shuttle provided 750 rides, increasing 41.51%.

SAM rides grew from August of 2022 by 7.6%, with a total of 878 rides. ED provided 321 medical rides (including a special travel training noted below) for an increase of 723.08%. Without the additional travel training ED increased by 135.9%.

SAM is Travel Training with Ant Farm!

On August 21-22, SAM had a travel training session for the Ant Farm youth! We provided a total of 168 rides to and from the Mt. Hood Community College where they were able to tour the facility. On August 25th we also provided transportation to another 61 students for the end of season work recognition. SAM is pleased to be able to assist young adults in learning life skills. Travel training is a service that SAM provides to anyone who is unfamiliar with public transit. It educates individuals or groups on how to board, ride and deboard safely; bus rules and etiquette; understanding schedules; making connections to other buses and the many benefits of public transit. Along with lots of learning, a great time was had by all! Although a SAM rule is that music can only be played with headphones, there may have been a sing-a-long to a few songs played by the appointed DJ. Check out the City’s Facebook and Instagram for the videos. SAM looks forward to partnering with Ant Farm and others in the future.

Oregon Conference

This year the Oregon Transit Association (OTA) and the Washington State Transit Association (WSTA) partnered together to provide a conference. Two Sandy staff and 3 board members were in attendance thanks to the generous scholarships through ODOT! Classes included trainings on compliance, contract and grant management, microtransit, customer service among many others. These conferences provide an opportunity to learn and stay up to date with the newest trends. It also provides an opportunity to network with other professionals and brainstorm. At the end of the conference the OTA recognizes individuals and agencies who have made a considerable contribution to the transit industry. As President of the OTA, Andi Howell was the presenter at the Awards Banquet.

Transit Staff Report – July 2023

From the Director

SAM and our Clackamas County partners (Canby, Clackamas County, South Clackamas and Wilsonville) have a new Transit webpage! In partnership, the “Clackamas Coalition” secured a STIF Discretionary grant to provide a one stop website to the public regarding how to get around Clackamas County. A firm was hired to create and maintain the site. Our new page is called Ride Clackamas and can found here.

The General Manager for MV Transit Services that has been with SAM since January has resigned. He lived in Salem and took a position closer to home. Upon request, MV sent an HR team to interview employees to see if a restructure of positions is necessary, sent a recruiter to the Mountain Festival and sent an Interim GM. The Interim GM, Tamara Darnell is doing a great job. We have encouraged her to stay and it looks like she is interested.

In August SAM staff and Board members will be in Vancouver at the Washington County Transit Association/Oregon Transit Association Joint Conference. This is the first time the two organizations have partnered for a conference and will be a great opportunity to learn about the latest transit trends, funding opportunities, audit changes and more. As the President of the Oregon Transit Association, I look forward to representing Sandy as I give opening remarks Monday morning and facilitate the banquet and annual meeting Tuesday. This year, ODOT is reimbursing 100% of the travel and board expenses to encourage Oregonians to attend the conference.

From the Program Administrator

Ridership Statistics

SAM’s overall July 2023 ridership increased by 19.78% compared to July of 2022. SAM-Gresham provided 5,598 rides, an increase of 18.4%. SAM-Estacada experienced a slight decline of 6.6%, providing 340 rides. The Shopper Shuttle continues to increase ridership with a 5.03% increase from July 2022.

SAM rides experienced a large increase of 64.88%, providing 709 rides in July 2023. ED also increased ridership by 200%, providing 87 rides in July 2023 compared to 29 rides in July 2022.

Sandy Mountain Festival Parade

“Come one, come all! We saved you a Seat!” The SAM Transit Team, along with Board members and family enjoyed participating in the parade alongside other City departments!!!

Sandy Mountain Festival Service

SAM and MHX offered fareless service all weekend to encourage carless transportation to the Sandy Mountain Festival. SAM also offered a shuttle to the Mountain Festival that began at the Sandy Operations Center. In 2022 the shuttle provided 50 rides and in 2023 we provided it provided 88 rides, a 76% increase. SAM plans to continue working with the Sandy Mountain Festival Committee to offer transportation options during Mountain Festival Days.

Shopper Shuttle Improvements

Using STIF funds (STIF Plan FY24-25) the Shopper Shuttle now operates on Saturdays, providing intracity transportation 6 days a week! Community members who work during the weekdays now have an option to ride the trolley! Within the first three weeks the Saturday Shopper had 39 riders!

We listened! Due to public input, SAM is changing the Shopper Shuttle route and times. Beginning August 14th, the Shopper will add a run — offering six times a day! The new times maintain service during the peak demand while also allowing middle and high school students who participate in afterschool activities to utilize SAM to get home or into town. Along with all the regular stops, we will also stop at the cinema and local parks!

Drug and Alcohol Training

SAM staff attended a 2-day ODOT training that included Drug and Alcohol Program Management and Compliance training as well as Reasonable Suspicion Determination training. This instruction is essential to ensure that staff are knowledgeable and compliant regarding Drug and Alcohol testing and requirements and accurately assessing fitness for duty.