In January 2023, ridership increased on every service. SAM had an overall increase of 19.60% compared to January 2022 and is at the highest ridership since the beginning of the pandemic. SAM-Gresham provided 5,289 rides in January 2023, an increase of 14.83%. SAM-Estacada grew 18.50%, with 506 riders. The Shopper Shuttle increased by 61.40, providing 552 rides, 110 more than the previous January.
SAM rides had an increase of 30.12% compared with January 2022. and ED,. with the greatest percent increase, grew 63.16% compared to last year. It appears that the post pandemic ridership is on the rise and headed on an upward trajectory.
Our new ITS equipment has been installed on all the buses. The next step is providing administrative and operational training of the hardware and software. Once that is complete we will launch the new app. There will be a lag time between the old service and the new service but dispatch has the ability to track bus locations via our new radio software.
We welcome our new MV General Manager, Tim Williams. He comes from Salem with a history in management and several years of experience in public transit. He has already been hard at work learning our system, hiring drivers and boosting employee morale.
Projects, projects, projects! The Transit Department has many projects moving forward.
Electrification – SAM staff met the Proterra Charging Team to identify the best options for optimal charging based on the route, number of buses and infrastructure. SAM will order one cabinet/charger per bus for optimal charging when vehicles are not in service.
PGE completed the planning phase of the infrastructure upgrade. Total cost estimates of the electrification upgrades are currently $371,000 with PGE partner incentives covering $371,000. However, the PGE team and SAM staff have yet to finalize the plan as some modifications were requested by SAM staff (page 1 of report below).
SAM has issued POs for 3 charger cabinets and dispensers from Proterra Energy Systems. There is currently a wait time for the arrival of chargers. PGE infrastructure updates and installation of the charging equipment needs to be in place before the arrival of 3 new electric vehicles. Current timeline – approximately 18 months.
Cabinet (about the size of a vending machine) and Dispensers Pictured Below
SaturdayShopper Shuttle – Using STIF funds, SAM plans to add Saturday Shopper Shuttle Service! This was the #1 request from the public during the Transit Master Plan. Saturday service will mirror Monday – Friday service (5 runs). Saturday service could begin as soon as July 1, 2023.
Operations Center Expansion – SAM staff are creating the RFP for the planning phase of an Ops expansion. SAM staff will facilitate a meeting with all Department Directors impacted by the expansion and the City Manager before issuing the RFP. The RFP is planned to be issued early February.
From the Program Administrator
Ridership
Overall ridership for November 2022 had a slight increase of 0.33% over November 2021. SAM Gresham had a slight decline of -0.36% compared to last year. Estacada’s ridership rose from 409 rides in 2021 to 466 rides in 2022, a 13.94% increase. The Shopper Shuttle declined -0.72%, compared with November 2021.
SAM rides experienced a small decline of -1.28% in November 2022 compared to November 2021. ED also saw a decline of -22.5%.
The ongoing driver shortage combined with the beginning of the cold and flu season and the holiday closure contributed to this small decline in ridership. The addition of new drivers will enable SAM to alleviate some of the concerns.
Winter Express
The Winter Express run to the tree lighting was a success! The drivers dressed up in costume, played holiday music and delighted their 49 riders.
SAM will be providing rides to Meinig Park for the events on the 21st and the 28th. There is a slight change to the schedule. We will begin the shuttles at 5:00 pm so we can make each loop at least once before the start of the event.
The City, the County and MV Transportation were all able to come to a contract agreement. The agreement will carry through to the end of the 5 year contract period. The amendment for the agreement is included in the November 21 City Council session. This contract allows time for the City and County to conduct a thorough evaluation of rates and conduct an RFP process (which is required by the end of year 5) and not have to put time and resources toward negotiating each year or 6 months at a time. The City and the County are also currently working on an updated IGA to continue the long standing collaboration between the two transit services. In the IGA, the County pays the City for staff time spent on the County service, known as the employee support program, and for rent. It is through the employee support program that Transit was able to add an FTE in 2017, bringing City staff total to 2.8.
The City is currently working with all of the Clackamas County providers on a collaborative project to provide a one stop webpage for transit needs in the County. The webpage will have trip planning capabilities and provide information on all of the available transit options including paratransit and demand response.
Finally, the City participated in the Estacada Transportation Plan update. Transit options that allow transportation between rural cities for goods and services is essential. SAM appreciates the long standing partnership between Estacada and Sandy and looks forward to the published Transportation Plan.
From the Program Administrator
SAM rides is excited to provide transportation to several of the City’s holiday events! SAM will be a fun, festive option that will minimize congestion and increase safety for foot traffic. The red trolley will be running the Shopper Shuttle route through the subdivisions to the Plaza for the tree lighting on December 2nd. The blue trolley will be at the plaza for photo shoots. SAM will also run the Shopper Shuttle route to Meinig Park on December 21st for the Shortest Day Walkway. The blue trolley will also be parked for viewing. SAM will provide the party bus for the Holiday Happy Hour at Meinig Park on December 28th! Each child that rides will receive an special Winter Express ticket ornament! Hope to see you onboard for a magical experience!
Ridership
Overall October ridership was 13% higher than October 2021. SAM-Gresham provided 5,724 rides, an increase of 15.01% from last year. SAM-Estacada provided 456 rides, a 6.3% increase. The Shopper Shuttle increased by 27.89% providing 509 rides.
SAM rides did have a slight decrease of 8.7%, compared to October 2021, which is probably due to a driver shortage. ED, however, had a dramatic increase of 143.5% compared with October 2021.
Annual Survey Highlights
SAM completed the annual on board surveys in October and provide a great deal of information on the ridership as well as their needs. Surveys were done on fixed routes as well as dial-a-ride. 52.63% of respondents ride almost daily, with 23.16% riding 3-4 times a week. Commuting to work was the number one reason for using transit (48.89%) followed by recreation/social at 28.89%. Ridership is primarily Sandy residents (60%) and the the largest age group is 30-44 years old (31.58%). Over half of the ridership (56.18%) earn less than $20,000 a year, 84.95% do not own a car and 41.27% would not have made the trip if public transportation was not available.
The most important improvements were centered around more service. 69.32% would like more Sunday service, 54.43% would like later service on weekdays, and 49.40% would like more frequent service.
Below are comments from the rider survey that provide a good summary of many of all comments:
“While none of the questions applied directly to the bus drivers, they are the ‘butter on the bread’ of the transit system. They educate new users, help tourists navigate, seamlessly accommodate to the very wide needs of public transportation users, respond quickly to adjustments in schedules, road construction, traffic problems or passengers issues, offering friendly reminders of the safety rules in place for all riders. Beautiful buses and convenient schedules are great, but without responsible drivers there wouldn’t be a transit system.”
“SAM has allowed me to take a part-time job in Sandy as supplemental retirement home. Hugely appreciated!….and Tri-Met could take a lesson from you buy padding the seats!”
“I’ve been riding the SAM off and on for years now. Drivers are always very friendly, and staff at dispatch have always been helpful. Thank you for getting me, and my family, from point A to point B. Keep up the good work!”
“You provide an exceptional service and I’m grateful. I use public transportation from my home in Northwest Portland all the way up here (Timberline) it’s quite fantastic.”
Last month the Transit Director attended the Zero Bus Emission (ZEB) Conference in Anaheim, CA. This conference is organized by Center for Transportation and the Environment (CTE), a leader in electrification transition. While at the conference, the Director also had the opportunity to tour the Proterra manufacturing facility in City of Industry, CA (San Gabriel Valley/Los Angeles). The 157,100 square foot facility is a “one stop shop” assembling the batteries and buses. Additionally, Sandy was allowed to observe as a California transit agency performed their post build inspections and final road tests before accepting delivery of their vehicles. Proterra is an All American Company with best-in-class electric powertrain technology for heavy-duty vehicles and is the manufacturer the City partnered with for the Federal LowNo Grant Program. Currently SMART, in Wilsonville, operates Proterra Electric Buses with resoundingly positive reviews.
Post conference, the City reached out to PGE with many questions about charging management systems, utility demand services, off peak charging, emergency measures for Public Safety Power Shutoffs (PSPS) and more. As the City begins to build the infrastructure for electrification, it is important that we also build a best practices model that can be followed for optimal costs, range of operation and safety prioritization.
In the beginning of November, PGE will be out for a site walk to begin the design and build process. PGE estimates the design and build to take about 14 months. Proterra also estimates the bus build-out timeline at 14 months. Grant funding will be available for 3 years.
SAM has recently participated n the Special Transportation Fund Advisory Committee (STFAC) for the 24-25 biennium funding process. SAM was successful during the process and was awarded all of the funding requested for a total of $640,726. This includes:
SAM Estacada: $89,515; SAM Elderly and Disabled Program: $85,322; SAM rides local dial-a-ride: $273,113; Preventative Maintenance: $146,426; SAM bus and bus stop improvements (upgrades of solar lighting): $46,350.
Also in September, SAM attended the big kick off celebration of TriMet’s first Bus Rapid Transit route (the FX on Division) and was invited on the first official ride of their 60 foot articulated buses.
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From the Program Administrator – Ridership Stats and Other Highlights
Historically, September has typically experienced a decrease in ridership compared to the other months of the year. The usual September decrease, in combination with driver shortages and changes due to the pandemic, showed a slight decrease of 2.30% as compared to September 2021 ridership. Transit agencies nationwide are experiencing similar drops in ridership with an average of 60% ridership compared to pre-pandemic levels. SAM services fall in step with the current trend with some services ranking higher than the average. SAM-Gresham is is at 69.39% ridership, Estacada is at 39.88% ridership, the Shopper Shuttle is at 55% ridership and SAM rides is at 66.52%.
SAM, along with SandyNet and Public works, have switched to FirstNet radio service, the same service emergency responders use. Radios are a vital connection for drivers and dispatch. The range and clarity is excellent, and has many additional features in the software that our current radios do not have. The cost remains the same but we are not charged for replacing malfunctioning equipment.
SAM is also in process of updating our dispatch software to Passio Go. This grant funded project will include features that our previous software had including providing riders with real time information on buses, valuable reporting for staff and automated voice announcements. It will also have many new features such as automated call reminders for scheduled rides and electronic manifests that can be updated on demand.
SAM rides provided a group birthday ride for a group to celebrate at Bornstedt Park. The trolley ride was a highlight for the group! This is one of the innovative ways SAM serves the community.
Jackson and Ellie celebrating with family and friends
Each biennium Transit designs a new STIF Plan, which is funded with Statewide Transportation Improvement Fund (STIF). STIF was created as part of the HB2017 Keep Oregon Moving Legislation that was passed in 2017. Projects funded by this program began in 2019. The projects below in yellow have been funded since 2019 by this plan as well as project 7 in gray.
Each STIF Plan is designed using the Transit Master Plan goals and priorities as each project has to be part of a local plan to be funded. The funding allocations are vetted through the Transit Advisory Board and voted on by the Clackamas County HB2017 Transit Advisory Committee along with plans put forward by all Clackamas County providers. The Plan is then added to TriMet’s STIF Plan and approved by the Oregon Transportation Commission.
Below is the STIF Plan for the 2024-2025 Biennium using projected (ODOT estimated) funds in the chart below. These are the highlights of the new plan:
Continue to fund route expansions in yellow.
Add weekend service to the Shopper Shuttle. (highest community priority from the public and stakeholder feedback during the Transit Master Plan process).
Cover administrative costs that are generated through this program such as the audit fees.
Program Reserve allows funding to be set aside in case STIF or other expected funds decrease unexpectedly.
Carry over, Capacity Project is funding that has been collected since 2019 for the planning and construction of future Sandy Operations Center expansion. These are the funds that will be used as match to the planning grant (5339) recently awarded and approved by Council.
Electric Vehicle Infrastructure – these funds will help cover costs associated with the transition to an electric fleet, including infrastructure and vehicle costs.
These are the projects that have been funded by STIF in the past:
Route Expansions – a) 2 runs added to SAM Shopper Shuttle Monday – Friday and a redesign of the Shopper Shuttle to accommodate after school programs b) 1 run added to SAM Gresham Monday – Friday c) 1 run added to SAM Estacada Monday – Saturday
New Bus Stop Signs
New Computers and Monitors for staff and dispatch
New Transit Tax Software
New Dispatch Software
Accumulating funds for future capacity expansion at the Sandy Operations Center
Bus Stop Improvements
STIF Regional Coordination
Additionally there are STIF Regional Coordination Funds that SAM has applied for through the TriMet HB2017 Advisory Committee (PTIP). These funds would be used to create the new SAM Clackamas Town Center Route and would include the procurement of a new vehicle for this route. This project will be voted on by the TriMet HB2017 Committee (PTIP). If successful, this route could begin as early as July 1, 2023.
From the Program Administrator –Ridership Stats
As noted in the chart above, August 2022 SAM ridership provided 7,289 rides, the highest overall ridership of the calendar year. This is down by 1.47% compared to August 2021. Although overall ridership is down slightly, SAM rides experienced a 17.75% increase in ridership as compared with August of 2021, providing 816 rides. Driver shortages and Covid are part of the reason we experienced a small decline in ridership.
SAM provided 6,565 rides in June. May and June ridership are equal to that of one year ago. In looking at ridership patterns, it appears the fixed route services are recovering at a faster rate than the dial-a-ride programs. SAM rides, our local in-town dial-a-ride service, remains very low with 653 rides in June 2022 as compared to 1,045 in June 2019 pre COVID. This is partially due to COVID and partially due to driver shortages.
CONTRACT UPDATE
The wage increases approved by Council in May went into effect June 1, 2022. With the increase in wages, MV has been able to recruit, hire and train 5 new drivers. However, due to the stress of the driver shortage and contract negotiations, the General Manager resigned. SAM staff were quick to recommend an interim General Manager, Alan McQuire-Nash who has been a driver and dispatcher with SAM since 2015. He is doing a spectacular job as the Interim General Manager. Unfortunately he is also a business owner so he is not able to fill the position permanently. MV has stated that they will actively recruit a new GM upon the negotiation of a new contract. Alan has agreed to keep us moving in the right direction as Interim until a new contract is in place or a new contractor.
During the contract negotiation approval, Council was made aware of an increase in contract rates. SAM did apply for a grant through the COVID CARES ACT NEEDS BASED grant process and was awarded $285,000 to cover the increase in costs. SAM was also awarded funding to install driver shields in 3 large buses.
We had our Partner Program kick off with Portland General Electric on July 15th to move our bus barn infrastructure toward an electric future. SAM applied and was accepted into PGE’s Fleet Partner Program which will work with Sandy help plan and build the appropriate charging infrastructure. Public Works staff member Ryan Wood also attended the meeting and Public Works will join Transit on the application for further savings at the City.
Here’s an example of how PGE custom cost incentives can help SAM build out our charging site.
For more information on the PGE Fleet Partner Program click here.
Staff attended a National Transit Conference in early May to better understand transit in a post COVID environment. Many of the courses taken focused on new transit funding and financial management, policy and procedure development, procurement and post COVID recovery.
Transit has been accepted into the PGE Fleet Partnership Program to begin transitioning the bus barn infrastructure to support an electric fleet. The first kick off meeting will be held in July.
It is now official that SAM was awarded funding for a new, heavy duty all electric transit bus. This will be a replacement vehicle for a 35′ diesel that will have reached it’s useful life of at least 500,000 miles. The diesel will be kept as a back up vehicle until no longer needed.
Transit was also awarded a grant for planning of two future buildings at the Sandy Operations Center. Due to financial restrictions, an Operations Facility Master Plan was created with the development of the Operations Center and construction was planned in phases. This grant has been awarded to conceptual development, including architectural and engineering services, for the second administration building and the maintenance bay that are identified in the Master Plan.
The Operations Center is an 8 acre facility, with 5 acres in various stages of the Master Plan. The expansion of the Operations Center has recently been supported by both the Facilities Plan and the Transit Master Plan. Both the maintenance bay and the second building are not explicitly planned for Transit and all Departments who utilize the Operations Center (Public Works, Transit, Parks and Recreation, Police, SandyNet, Planning, Administration) will be included in the planning phase as well as City Council. This grant opportunity allows the City to continue to plan for infrastructure growth and present shovel ready projects in future grant funding cycles.
Transit has begun the contracting process with a new technology company for the ITS RFP. Transit will bring the Intent to Award and Contract language to City Council June 21, 2022.
Ridership is holding steady as compared to May 2021, with a very slight (1.4%) overall increase. Most of that increase can be attributed to a 4% increase on the SAM Gresham route.
Ridership took a dip in April as compared to April 2021 and especially compared to pre COVID levels. As you can see from these charts, ridership was significantly rising on the Estacada and Shopper routes until COVID. Staff will attend a National Transit Conference in early May to better understand transit in a post COVID environment. Staff are focused on capital projects, returning ridership, new technological options and more.
Transit sent in an application and began working with PGE in the Fleet Partnership Program to begin the process of transitioning the bus barn infrastructure to support an electric fleet.
The RFP process begun in January to replace DoubleMap has come to a close. The selection committee has selected a vendor to which an Intent to Award will be issued. Transit will bring the Intent to Award and Contract language to City Council in June.
Ridership is showing a slight increase in 2022 (yellow). Dial-a-ride ridership continues to stay low, partially due to a lack of available drivers to meet the demand. SAM currently has one driver, one vehicle for SAM rides and one driver, one vehicle for the Elderly and Disabled program. Typically, we would have two drivers, two vehicles for each service during peak service hours.
In February 2022, SAM provided 5,714 rides whereas February 2021 SAM provided 5,300 rides.
SAM and MHX continue to experience the driver shortage that many agencies have faced over the past year. MHX continues to have the biggest challenges of retention due to the stress involved in the steep grade (Timberline Road) and the weather. Currently, drivers are often faced with 6 and 7 day work schedules, a trend that is not sustainable.
Currently SAM uses a hybrid SUV (Ford Escape) for this purpose. SAM has already secured grant funding for the replacement which is enough for a fully electric SUV and the charging infrastructure required. No match is necessary with the grant funding. Because the vehicle needs to be all wheel drive (AWD), electric and American made, SAM has chosen the Tesla Model Y.
In January, SAM posted an Request For Proposals (RFP) for a new contract for real time arrival information (currently DoubleMap is the vendor) and data collection. The County, Canby Area Transit and South Clackamas Transit District are all included in the RFP to explore savings through the addition of capital equipment purchased and save time for all agencies involved by reducing the need for each agency to go through a procurement process. Bids were received for the ITS replacement for real time information and data collection on vehicles. Bids were due February 23, 2022 and three vendors bid on the project. All three vendors were selected to move forward through the evaluation process by the selection committee.
All Clackamas County transit agencies continue to work together, meeting weekly, to find ways to collaborate, share successes and develop better services for the region. Many refer to our group of agencies as the Clackamas County Coalition and the strong working relationship we have developed has proven a successful partnership. Additionally, we meet with the HB 2017 regional coordination group. It is through this collaboration that SAM has requested future STIF funds to begin the new route to the Clackamas Town Center. If selected for approval, the route will begin July 1, 2023.
