From the Program Administrator

Ridership

Overall ridership only experienced a slight decrease of 0.15%, providing 7,315 rides in October 2023 compared to 7,424 rides in October 2022. SAM-Gresham experienced a 4.4% drop in ridership, serving 5,472 passengers. SAM-Estacada provided 320 rides, a 29.82% decrease. The Shopper Shuttle provided 643 rides compared with 509 rides rides in October 2022, an increase of 26.33%. While we have experienced some decline, SAM service continues to provide autonomy and opportunity for many in the Sandy community. The survey results below highlight the importance of public transportation.

SAM rides provided 731 rides, an increase of 7.66% increase from last year. ED also experienced ridership growth. SAM provided 149 medical rides in October 2023 compared with 56 rides in October 2022, an increase of 166.07%.

Annual Survey

In October, SAM conducted annual surveys. This communication allows us to hear what riders need and what level of service SAM provides. We received 99 onboard responses across all SAM services.

Of those 99 respondents, 50.5% began their journey in Sandy and 69.89% will end their journey in Sandy. Over half were frequent users, 38.54% utilizing it daily and 30.21% using it at least 3-4 times a week. Commuters comprise 46.34% of the surveyed ridership. The bulk of the ridership consists of 20-30 year old (23.71%) and 31-44 year old (37.11%). The majority of riders, 59.34%, live in Sandy.

While our ridership has incomes from every walk of life, 40.23% earn less than $10,000 and 20.69% earn between $20,000-$39,000. 69.15% do not own a vehicle and 52.05% would not have made the trip if SAM was not available.

Although we typically highlight the need for service it is also important to recognize that SAM also serves a discretionary riders within the community. 30.85% of riders have access to a car and 26.03% the respondents owned a vehicle.

The most important needs focused mainly on additional service. 56.32% of riders would like more frequent service, 52.5% would like later service and 67.47% would like more service on Sundays. 47.5% requested more benches/shelters.

Although it is hard to pick from the many compliments, below are a few comments from respondents. All the credit goes to our driving staff who make the service what it is!

“Excellent public transportation in the state of Oregon. Very impressed with safe driving, organization and citizen safety. I’m grateful for efficient system. And think many other places in the world can learn from this service to apply to their communities. Again, thank you!”

“SAM between Portland and Sandy has been so helpful now that family lives out there and I choose to not have a car in PDX.”

“SAM has been a literal lifesaver in that I was able to travel to Sandy to acquire my medication.”

“You guys have the most friendly bus drivers I have ever seen!”

“I am pleased & grateful today to be on such a nice, clean, safe, friendly atmosphere bus. The driver was just the right kind of right for a restful, beautiful Sunday trip.”

“The drivers have always gone above and beyond with helping. They make sure we are safe and will be able to get home. Just amazing people.”

“Love, love, love your people.”

“We <3 SAM (goes straight to Grandma’s house :))”

Clackamas County Partnership

The partnership with Clackamas County continues to prove itself as a practical and financial benefit. While partnering with the County on equipment and resources we continue to save money. This includes equipment such as tablets and radios, contracted staff and maintenance. October financials include 80 medical rides on their behalf earning SAM $5,600.22. Earnings for operating the Mt. Hood Express service were $4,422.34. Total earnings $10,022.56.

From the Program Administrator

Ridership

Overall September 2023 ridership is up 2.6% compared with September 2022. Historically, ridership has always declined during September. Although overall service has gained, there are some small dips in certain routes. This temporary dip can be attributed to the return of school and schedule changes.

SAM-Gresham provided 5,361 rides in September, a slight decline of 0.48%. SAM-Estacada experienced a 3.8% decrease in ridership with 354 rides. Conversely, the Shopper Shuttle experienced a 20.94% increase when compared to September 2022. Typically, when a route changes times and/or path, as the Shopper Shuttle recently did, ridership declines. However, this route remains a very popular one for Sandy residents.

SAM rides provided 655 rides in September 2023, an increase of 4.97%. ED ridership increased dramatically with a 330.77% increase. The increase in drivers has allowed SAM to increase service to those needing to get to their medical appointments.

Annual Bus Surveys

SAM has begun our annual surveys. They are available online as well as on the bus. All community members are encouraged to fill them out! If you would like to share your thoughts please click here. Surveys provide a wealth of information on ridership and rider needs. SAM also receives important feedback on what we do well and where we can improve.

SAM’s Corner – VIP Highlight

SAM contracts with MV Transportation to provide the City with a professional driving staff. They are the engine that makes our service top notch!! SAM would like to take a moment to recognize one of those exceptional employees. Alan McGuire-Nash is one of the outstanding employees that make up the team. Alan has been with SAM since 2015. He started out driving Mt. Hood Express but moved to the SAM-Gresham and SAM-Estacada routes. He quickly showed an ability to lead, strategize and troubleshoot so he was soon promoted to the dispatch office. Throughout several changes to the organization, SAM has been able to rely on Alan’s leadership. Alan was recently promoted to Operations Manager. In this role Alan creates the weekly schedules for drivers, handles customer service, covers driver shifts as needed and provides overall support to the staff. He is the go-to-guy to analyze best practices. When Alan is not working, he is helping his husband Dennis with their nursery or playing with his dog Myrtle. If you see Alan out and about give him a warm hello and thank him for all he contributes to making everything flow smoothly!

Ridership Stats

SAM’s overall ridership rose 16.9% in August, compared with August of 2022. SAM-Gresham provided 6,096 rides, an increase of 11.65% compared to last year. Estacada had an increase of 7.21% with 476 rides. The Shopper Shuttle provided 750 rides, increasing 41.51%.

SAM rides grew from August of 2022 by 7.6%, with a total of 878 rides. ED provided 321 medical rides (including a special travel training noted below) for an increase of 723.08%. Without the additional travel training ED increased by 135.9%.

SAM is Travel Training with Ant Farm!

On August 21-22, SAM had a travel training session for the Ant Farm youth! We provided a total of 168 rides to and from the Mt. Hood Community College where they were able to tour the facility. On August 25th we also provided transportation to another 61 students for the end of season work recognition. SAM is pleased to be able to assist young adults in learning life skills. Travel training is a service that SAM provides to anyone who is unfamiliar with public transit. It educates individuals or groups on how to board, ride and deboard safely; bus rules and etiquette; understanding schedules; making connections to other buses and the many benefits of public transit. Along with lots of learning, a great time was had by all! Although a SAM rule is that music can only be played with headphones, there may have been a sing-a-long to a few songs played by the appointed DJ. Check out the City’s Facebook and Instagram for the videos. SAM looks forward to partnering with Ant Farm and others in the future.

Oregon Conference

This year the Oregon Transit Association (OTA) and the Washington State Transit Association (WSTA) partnered together to provide a conference. Two Sandy staff and 3 board members were in attendance thanks to the generous scholarships through ODOT! Classes included trainings on compliance, contract and grant management, microtransit, customer service among many others. These conferences provide an opportunity to learn and stay up to date with the newest trends. It also provides an opportunity to network with other professionals and brainstorm. At the end of the conference the OTA recognizes individuals and agencies who have made a considerable contribution to the transit industry. As President of the OTA, Andi Howell was the presenter at the Awards Banquet.

From the Director

SAM and our Clackamas County partners (Canby, Clackamas County, South Clackamas and Wilsonville) have a new Transit webpage! In partnership, the “Clackamas Coalition” secured a STIF Discretionary grant to provide a one stop website to the public regarding how to get around Clackamas County. A firm was hired to create and maintain the site. Our new page is called Ride Clackamas and can found here.

The General Manager for MV Transit Services that has been with SAM since January has resigned. He lived in Salem and took a position closer to home. Upon request, MV sent an HR team to interview employees to see if a restructure of positions is necessary, sent a recruiter to the Mountain Festival and sent an Interim GM. The Interim GM, Tamara Darnell is doing a great job. We have encouraged her to stay and it looks like she is interested.

In August SAM staff and Board members will be in Vancouver at the Washington County Transit Association/Oregon Transit Association Joint Conference. This is the first time the two organizations have partnered for a conference and will be a great opportunity to learn about the latest transit trends, funding opportunities, audit changes and more. As the President of the Oregon Transit Association, I look forward to representing Sandy as I give opening remarks Monday morning and facilitate the banquet and annual meeting Tuesday. This year, ODOT is reimbursing 100% of the travel and board expenses to encourage Oregonians to attend the conference.

Ridership Statistics

SAM’s overall July 2023 ridership increased by 19.78% compared to July of 2022. SAM-Gresham provided 5,598 rides, an increase of 18.4%. SAM-Estacada experienced a slight decline of 6.6%, providing 340 rides. The Shopper Shuttle continues to increase ridership with a 5.03% increase from July 2022.

SAM rides experienced a large increase of 64.88%, providing 709 rides in July 2023. ED also increased ridership by 200%, providing 87 rides in July 2023 compared to 29 rides in July 2022.

Sandy Mountain Festival Parade

“Come one, come all! We saved you a Seat!” The SAM Transit Team, along with Board members and family enjoyed participating in the parade alongside other City departments!!!

Sandy Mountain Festival Service

SAM and MHX offered fareless service all weekend to encourage carless transportation to the Sandy Mountain Festival. SAM also offered a shuttle to the Mountain Festival that began at the Sandy Operations Center. In 2022 the shuttle provided 50 rides and in 2023 we provided it provided 88 rides, a 76% increase. SAM plans to continue working with the Sandy Mountain Festival Committee to offer transportation options during Mountain Festival Days.

Shopper Shuttle Improvements

Using STIF funds (STIF Plan FY24-25) the Shopper Shuttle now operates on Saturdays, providing intracity transportation 6 days a week! Community members who work during the weekdays now have an option to ride the trolley! Within the first three weeks the Saturday Shopper had 39 riders!

We listened! Due to public input, SAM is changing the Shopper Shuttle route and times. Beginning August 14th, the Shopper will add a run — offering six times a day! The new times maintain service during the peak demand while also allowing middle and high school students who participate in afterschool activities to utilize SAM to get home or into town. Along with all the regular stops, we will also stop at the cinema and local parks!

Drug and Alcohol Training

SAM staff attended a 2-day ODOT training that included Drug and Alcohol Program Management and Compliance training as well as Reasonable Suspicion Determination training. This instruction is essential to ensure that staff are knowledgeable and compliant regarding Drug and Alcohol testing and requirements and accurately assessing fitness for duty.

From the Program Administrator

SAM ridership continues to grow, with an overall increase of 15.93% compared to June of 2022. SAM-Gresham provided 5,824 rides, an increase of 15.4%. Estacada did experience a slight decrease of 7.2%. The Shopper Shuttle grew 52.83%, providing 567 rides compared to 371 rides in June of 2022.

SAM rides grew 9.65%, providing 716 rides. Ed ridership grew by 119.44% compared to June of 2023.

The RFP for building design of the second building and maintenance bay received eight proposals. The selection committee is comprised of Public Works, Transit and IT, all the groups that utilize the facility. The review process is underway!

From the Director

In May, SAM was awarded a STIF Discretionary Grant referred to as the Technology Implementation Project. This grant

From the Program Administrator

Ridership

Ridership had an overall increase of 23.69% in May, compared to May of 2022. SAM-Gresham provided 6,095 rides, a 24.11% increase over last year. SAM-Estacada decreased by 20.65% compared to May 2022.This may be due to a student population that rode and have since graduated. The Shopper Shuttle provided 602 rides, an increase of 83.54%.

SAM rides provided 775 rides, an increase of 23.21% compared to May of 2022. ED transported 72 passengers to medical appointments, an increase of 89.47%.

Routes

Help us spread the exciting news!! Beginning in late June/early July the trolley will run a fareless shuttle to the Farmers Market every Friday! There will also be a shuttle for the Sandy Mountain Festival! SAM and MHX will both be fareless the weekend of the festival. Routes and times for both shuttles will be posted shortly.

From the Director

From the Program Administrator

February 2023 overall ridership totaled 6,214 passengers, a 8.75% increase from February 2022. This is in spite of staff shortages and severe weather conditions that resulted in limited or canceled service. SAM-Gresham provided 4,681 rides, an increase of 8.36%. SAM-Estacada experienced a decrease of 7.13%, which can be attributed to the weather. The Shopper Shuttle ridership increased by 11.36% with 441 riders.

SAM rides provided 638 rides in February, an increase of 22.46% compared to February 2022. ED provided 50 medical rides, an increase of 19.05%.

Through CARES Act funding, we have received another transit van. This van was designed to be a sweeper vehicle and will serve as a backup for other vehicles as needed.

From the Program Administrator –

Ridership

SAM is meeting one of City Council’s goal of increasing system ridership! Overall, SAM provided 7,860 rides in March of 2023, compared to 6,855 in March of 2023. This is an overall increase 14.66% from last year. SAM-Gresham increased by 15.06% with a total of 6,020 rides. SAM-Estacada provided 523 rides, an increase of 9.41%. The Shopper Shuttle saw an increase of 32.56% providing 627 rides this year, compared to 473 rides in March of 2022.

SAM rides remained stable and experienced a negligible decrease of 0.32%, going from 629 rides in March of 2022 to 627 rides in 2023. ED provided 63 rides this March, compared to 43 rides in 2022, an increase of 46.51%.

Exciting News Article

SAM was recently featured in the Oregonian as part of a regionally connected system that provides easy, kid-friendly, car-free transportation to the mountain! Some of the highlights included friendly, helpful drivers that adhere to the schedule. The article also mentioned the cute Sandy Transit Center and that there is plenty to do in Sandy!

Hard at Work Behind the Scenes

SAM and MV are hard at work behind the scenes getting the new app, Passio Go! ready for the public. Once in place it will provide real time location, capacity and any announcements for riders. Behind the scenes SAM will have precise reporting information. In addition to Passio, we are also getting new dial-a-ride software in place. Tripmaster, the new software, will provide efficient scheduling through it’s auto-scheduler, automated call reminders and updates on the bus’s expected arrival time.

SAM’s new Ford transit van has arrived! This vehicle will provide sweeper service at peak hours of operation and serve as a backup vehicle when needed.

From the Program Administrator –

In January 2023, ridership increased on every service. SAM had an overall increase of 19.60% compared to January 2022 and is at the highest ridership since the beginning of the pandemic. SAM-Gresham provided 5,289 rides in January 2023, an increase of 14.83%. SAM-Estacada grew 18.50%, with 506 riders. The Shopper Shuttle increased by 61.40, providing 552 rides, 110 more than the previous January.

SAM rides had an increase of 30.12% compared with January 2022. and ED,. with the greatest percent increase, grew 63.16% compared to last year. It appears that the post pandemic ridership is on the rise and headed on an upward trajectory.

Our new ITS equipment has been installed on all the buses. The next step is providing administrative and operational training of the hardware and software. Once that is complete we will launch the new app. There will be a lag time between the old service and the new service but dispatch has the ability to track bus locations via our new radio software.

We welcome our new MV General Manager, Tim Williams. He comes from Salem with a history in management and several years of experience in public transit. He has already been hard at work learning our system, hiring drivers and boosting employee morale.

From the Director

Projects, projects, projects! The Transit Department has many projects moving forward.

Electrification – SAM staff met the Proterra Charging Team to identify the best options for optimal charging based on the route, number of buses and infrastructure. SAM will order one cabinet/charger per bus for optimal charging when vehicles are not in service.

PGE completed the planning phase of the infrastructure upgrade. Total cost estimates of the electrification upgrades are currently $371,000 with PGE partner incentives covering $371,000. However, the PGE team and SAM staff have yet to finalize the plan as some modifications were requested by SAM staff (page 1 of report below).

SAM has issued POs for 3 charger cabinets and dispensers from Proterra Energy Systems. There is currently a wait time for the arrival of chargers. PGE infrastructure updates and installation of the charging equipment needs to be in place before the arrival of 3 new electric vehicles. Current timeline – approximately 18 months.

Cabinet (about the size of a vending machine) and Dispensers Pictured Below

Saturday Shopper Shuttle – Using STIF funds, SAM plans to add Saturday Shopper Shuttle Service! This was the #1 request from the public during the Transit Master Plan. Saturday service will mirror Monday – Friday service (5 runs). Saturday service could begin as soon as July 1, 2023.

Operations Center Expansion – SAM staff are creating the RFP for the planning phase of an Ops expansion. SAM staff will facilitate a meeting with all Department Directors impacted by the expansion and the City Manager before issuing the RFP. The RFP is planned to be issued early February.

From the Program Administrator

Ridership

Overall ridership for November 2022 had a slight increase of 0.33% over November 2021. SAM Gresham had a slight decline of -0.36% compared to last year. Estacada’s ridership rose from 409 rides in 2021 to 466 rides in 2022, a 13.94% increase. The Shopper Shuttle declined -0.72%, compared with November 2021.

SAM rides experienced a small decline of -1.28% in November 2022 compared to November 2021. ED also saw a decline of -22.5%.

The ongoing driver shortage combined with the beginning of the cold and flu season and the holiday closure contributed to this small decline in ridership. The addition of new drivers will enable SAM to alleviate some of the concerns.

Winter Express

The Winter Express run to the tree lighting was a success! The drivers dressed up in costume, played holiday music and delighted their 49 riders.

SAM will be providing rides to Meinig Park for the events on the 21st and the 28th. There is a slight change to the schedule. We will begin the shuttles at 5:00 pm so we can make each loop at least once before the start of the event.